At the request of the deskside support team I take the helm of a remote session. They had been trying for a while to untangle a strange issue that keeps someone's email client from opening, and I happened to be the only one on the project with experience and even certification in the platform. Having administered and deployed it for two solid years I inadvertently became a top gun, and every so often come moments where saving the day is a snap of the fingers.
As we go I try to explain things for the benefit of the techs hovering around so they can hopefully have an advantage the next time this happens. Just as I finish up the mods and open the email database I stand up and turn around even before it opens, hearing cheers and accolades from those still looking at the screen as the elusive result unfolds before their very eyes.
And so I'm smiling and slapping high fives all the way as I smack broadside into the door post.
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